Finding the product calendar, creating support tickets, and making enhancement requests are topics that come up periodically, but are fairly rare for Arbortext users.
PTC collaborates with several customer-directed product councils on product where they collaborate with customers to make sure they’re staying on top of customer needs.
You know how it is. You figure out something when you need it and, once you’re done, you completely forget how you did it. Until you need it again. Everyone forgets how to do infrequent tasks.
Well, this was one of those months. These three topics came up in the Arbortext Mastermind. I thought I’d write up how to find the Product Calendar because that’s the one I use most when answering the questions that come in.
The PTC Product Calendar lists all PTC products and the important dates associated with each one, including when support ends. It can tell you where your currently deployed version falls into the release history.
The product calendar answers a lot of questions. For example:
- What’s the latest release?
- When did the most recent release come out?
- When does my version end of life?
- Can I still get (a particular version)?
Take note, login is required. It’s for use by PTC customers for planning purposes only and any forecasted dates may change without notice. If you’re looking for detailed product compatibility information, please refer to the relevant product’s Software Matrices in the Reference Document tool also on the ptc.com website.
Here’s how to find it
First, log in to the PTC eSupport website.
Make sure the HOME tab is selected in the mid-page navigation bar:
If you scroll down the page, you will see the Quick Links portlet. Choose the PTC Product Calendar link.
Create an eSupport bookmark
If you’re like me and find this link useful, you should add it to the My Bookmarks portlet. This portlet lets you keep track of links on the PTC website you find useful and making them easy to find. For pages you reference frequently, this is a great way to group them for your convenience.
Here’s what I have in mine:
Just click that button on the bottom of the portlet, Add PTC eSupport Bookmark, to add the bookmarks you want in yours!
Get useful tips and valuable resources every month
Join the thousands who know just how much we share.