Subscription Licenses are here to stay

The software companies of world has decided the answer to that question is yes. I first heard about subscription licenses from Adobe back in 2013. Then Microsoft followed. For good or bad, whether we like it or not, it’s here to stay.

I’ve had a crash course in subscription licensing this last year when PTC started offering subscription licenses for Arbortext software. Continue reading “Subscription Licenses are here to stay”

12 tips from UX designers that Techcomm folks should know too

Next to API docs, UI/UX is one of the fastest growing sub-domains in technical writing. Not surprising, because documentation contributes to the user experience and explain how to use a product’s user interface.

In May, I spotted an article by Robert Hoekman, Jr. that I’ve now read several times. He called it a “UX Reality Check” for designers. It’s easy to get distracted by your product and forget to look at the world through your user’s eyes.

As I read through, several points stood out as being just as applicable to technical documentation. Here are the bullet points from the article that stood out to me the most. Continue reading “12 tips from UX designers that Techcomm folks should know too”

Liz Asks: Do you know how to buy a tool?

Summary:  In this article, I hope I can convince you to gather requirements before you buy anything that is more than a simple retail product. I give you strategies to make the exercise easier, watch out for, and who you can trust. I’ve been a customer and I’ve been a vendor. I’ll share what I’ve learned with you because I want you to be wise, savvy, and powerful purchasers. I want you to know how to serve yourselves and your companies well, today and in the future.

There is also a video and slide version of this article.

Continue reading “Liz Asks: Do you know how to buy a tool?”