How to find the PTC Product Calendar

The PTC Product Calendar lists all PTC products and the important dates associated with each one, including when support ends. Here’s how to find it.

Finding the product calendar, creating support tickets, and making enhancement requests are topics that come up periodically, but are fairly rare for Arbortext users.

PTC collaborates with several customer-directed product councils on product where they collaborate with customers to make sure they’re staying on top of customer needs.

You know how it is. You figure out something when you need it and, once you’re done, you completely forget how you did it. Until you need it again. Everyone forgets how to do infrequent tasks.

Well, this was one of those months. These three topics came up in the Arbortext Mastermind. I thought I’d write up how to find the Product Calendar because that’s the one I use most when answering the questions that come in.

The product calendar answers a lot of questions. For example:

  • What’s the latest release?
  • When did the most recent release come out?
  • When does my version end of life?
  • Can I still get (a particular version)?

Here’s how to find it

First, log in to the PTC eSupport website.

Make sure the HOME tab is selected in the mid-page navigation bar:

If you scroll down the page, you will see the Quick Links portlet. Choose the PTC Product Calendar link.

That’s it!

Create an eSupport bookmark

If you’re like me and find this link useful, you should add it to the My Bookmarks portlet. This portlet lets you keep track of links on the PTC website you find useful and making them easy to find. For pages you reference frequently, this is a great way to group them for your convenience.

Here’s what I have in mine:

Just click that button on the bottom of the portlet, Add PTC eSupport Bookmark, to add the bookmarks you want in yours!

Want to see what kind of software docs engineers celebrate?

I see posts on LinkedIn all the time about training in writing API docs or how best to document software systems. Here in Silicon Valley, it’s the hottest sub-discipline in techcomm. In fact, API docs are so popular, they have an API Docs training class on the day before TC Camp at the end of January.

A while back, I saw a Facebook post by a software engineer in the SF bay area celebrating a website of Linux software documentation. He remarked that the docs were “excellently done,” a model for software docs everywhere to emulate. Continue reading “Want to see what kind of software docs engineers celebrate?”

12 tips from UX designers that Techcomm folks should know too

Next to API docs, UI/UX is one of the fastest growing sub-domains in technical writing. Not surprising, because documentation contributes to the user experience and explain how to use a product’s user interface.

In May, I spotted an article by Robert Hoekman, Jr. that I’ve now read several times. He called it a “UX Reality Check” for designers. It’s easy to get distracted by your product and forget to look at the world through your user’s eyes.

As I read through, several points stood out as being just as applicable to technical documentation. Here are the bullet points from the article that stood out to me the most. Continue reading “12 tips from UX designers that Techcomm folks should know too”