Archive for Arbortext Resources

Want to keep track of the latest release?

Over the years, we’ve had questions from customers asking about the latest release. What’s in it? Should they upgrade? Was my bug fixed? Is the enhancement I requested in there?

It can be hard to convince yourself to read the release notes. After all, it’s locked in a PDF. You have to go download it, it doesn’t just show up in your mail box. It’s painful and we feel the same way.

In answer to that need and thanks to inspiration by a great PTC PLM (Yes, Simon, we mean you!), we’ve taken steps to answer that pain and make it easy for our customers.

Behold: the Arbortext Release Notes Feed:

http://blog.single-sourcing.com/category/products/release-notes/

Point your favorite RSS reader at that URL or bring it up occasionally, and you’ll never miss another release. We list the SPRs and new features right there for you to read. I think there’s only been one case where we didn’t list them all– but the release notes were 200 pages long. That’s a lot of SPRs. (A major release like that, you’ll want to really dig into it anyway.)

If you want it in email, sign up for our newsletter and it will come to you there.

Enjoy!

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Adepters Code Archive Expands to Include IsoDraw Macro Code Contributions

Today, the Adepters Code Archive expanded to include IsoDraw code for the first time. Thanks to Trevor Hendricks from Kohler, last month’s speaker for the Arbortext PTC/User Group.  Trevor Hendricks is the master of all things IsoDraw at Kohler — and everywhere else. Everyone in the IsoDraw community looks to Trevor for advice, suggestions, and guidance. Trevor has always been found at the forums at PTC.com and now he’s joining the Adepters Code Archive.

His presentation last month was well attended and appreciated by the attendees. He has enormous amounts of advice for handy macros to have on hand and tips for smooth operations that improves adoption by authors and deployment (and subsequent support) by staff.

Today, he sent some macro code for us to post (while he’s getting all set up). Here’s what he sent:

  • Resize to Frame: Resizes a selection to fit the frame
  • Update Preferences: Cleans up a .iso file to fit your preferences (handy when getting files from outside vendors)

Thanks, Trevor and we’re looking forward to benefiting from your experience on Adepters!

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Advisory Line Can Get You Through a Tough Spot

Today we’re excited to announce the launch of the Single-Sourcing Solutions Advisory Line. The Advisory Line is designed to help resolve issues for customers who are facing tight time lines or who may have limited resources.

We wanted to provide our customers with a scalable solution that would fit their needs on demand. We think that the Advisory Line is the best way to provide just the right amount of support for customers right when they need it.

Think of it as mini-consulting.

The service is easy to use. You access our concierge service and begin by describing your problem. The concierge will then connect you with the right advisor, best qualified to address your problems.

All calls to the Concierge are free; you’re only charged for the time that the expert advisor is working with you to solve your problems.

Anyone can use the service. The fees are based on a per-minute usage rate. For a small fee, you can elect to become a member of the service. Members receive a discounted per-minute rate, additional access to free information, forums, and discounts on training.

The service covers a broad array of topics and tools. We’ve leveraged the knowledge of our staff and combined it with with experts from nearly every PTC product to provide a comprehensive resource all in one place.

Here is a list of some of the topics our expert advisors can help you with:

Personally, I am excited to be able to expand our services this way. Our customers are in the SMB market space. As such, they often lack the resources and the budget required for larger consulting projects. The Advisory Line is a great way to give you the support you need to get through.

To find out more about the Single-Sourcing Solutions Advisory Line, please visit http://www.single-sourcing.com/advisor.

The Advisory Line concierge is available by email, web form, phone, or your favorite IM client (AIM, Yahoo! messenger, MSN messenger, Skype, MySpace, Twitter).

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Join the Arbortext Technical Committee

Would you like to influence what’s in the PTC Arbortext products that you own or are thinking of owning?

Become a member of the Arbortext Technical Committee and not only have influence over the Arbortext product roadmap but gain visibility into future releases and other products within the Arbortext family, To join, go to www.ptcuser.org , become a member, then click on TC tab to join the Arbortext Technical Committee.

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