Today we’re excited to announce the launch of the Single-Sourcing Solutions Advisory Line. The Advisory Line is designed to help resolve issues for customers who are facing tight time lines or who may have limited resources.
We wanted to provide our customers with a scalable solution that would fit their needs on demand. We think that the Advisory Line is the best way to provide just the right amount of support for customers right when they need it.
Think of it as mini-consulting.
The service is easy to use. You access our concierge service and begin by describing your problem. The concierge will then connect you with the right advisor, best qualified to address your problems.
All calls to the Concierge are free; you’re only charged for the time that the expert advisor is working with you to solve your problems.
Anyone can use the service. The fees are based on a per-minute usage rate. For a small fee, you can elect to become a member of the service. Members receive a discounted per-minute rate, additional access to free information, forums, and discounts on training.
The service covers a broad array of topics and tools. We’ve leveraged the knowledge of our staff and combined it with with experts from nearly every PTC product to provide a comprehensive resource all in one place.
Here is a list of some of the topics our expert advisors can help you with:
- Arbortext IsoDraw
- Arbortext for Aerospace and Defense
- Arbortext Content Manager
- Antenna House
- XSL, XSL-FO, XQuery, and other XML Processing Technology
Personally, I am excited to be able to expand our services this way. Our customers are in the SMB market space. As such, they often lack the resources and the budget required for larger consulting projects. The Advisory Line is a great way to give you the support you need to get through.
To find out more about the Single-Sourcing Solutions Advisory Line, please visit http://advisor.single-sourcing.com.