Summary: In this article, I hope I can convince you to gather requirements before you buy. It’s the only way to guarantee that you find the best content management system for you. Not for someone else. FOR YOU. Whenever you’re looking to buy more than a simple retail product, you need to know what success looks like. This article includes many strategies to make the search easier, to know what to watch out for and who you can trust. I want you to be wise, savvy, and powerful purchasers. I want you to know how to serve yourselves and your companies well, today and in the future.
I see this question posted all the time – in newsgroups, in blog comments, in LinkedIn groups. Posting this kind of question will get you one of three classes of answer. And every time, the answers posted are wrong.
When we were getting ready for the CMS DITA/NA 2010, we reached out to long-time Arbortext customers to find out where they were now, what they did originally, and how they got from point A to point B. Just what did it take to make a successful single-sourcing implementation happen.
One of the customers willing to talk about their implementation was Todd Nowlan, “large Canadian telecom”. They’d started before DITA was really ready, and they’re still using the system today. The original project was to support enterprise content in a large, global company. What they did was amazing. We’ve heard Todd’s story several times, and are amazed each time. Something more comes out in what it takes to be successful at that level for that long. Continue reading “Interview with Todd Nowlan, “Benefits of XML and single-sourcing””