The CMS/DITA NA 2010 conference was full of lessons learned and pain, but there is light at the end of the tunnel. The successful projects were those who had properly socialized the impact of the project to all parts of their organization.
Understanding the triangle — technology, theory, tools — is essential, but you cannot stop there. The triangle exists in time and space: it lives, breathes, and survives in the context of your business. The triangle is the foundation. When you understand how each side the triangle fits the goals and needs of your business, you’ve guaranteed your success.