What happens when you skimp on documentation?

In the TC Dojo last week we found out: Your company is at risk of debilitating lawsuits that, in the worst case, can put you out of business. Joe Devney, forensic linguist, editor, non-fiction writer, and previous STC chapter chair shared stories of companies who delivered insufficient, poorly-written documentation or who failed to provide any documentation at all.

First, he shared the foundation and statistics for potential risks of businesses who skimp on documentation. Then he told real-life stories.

Now, I’ve seen Joe speak before at a local STC chapter meeting. I always learn something new about how to produce good technical documentation. Usually that moment of enlightenment comes out of the shock of something I’ve just heard him say with regard to someone else’s content. (Something that usually triggered a major catastrophe for the company in question.)

Today was no different. Continue reading “What happens when you skimp on documentation?”

What’s In It For Me? [On-line Event]

Some things can be driven from the bottom up and some from the top, but regardless of where it starts, moving to a single-sourcing environment requires buy-in by all those whose process is affected directly or indirectly. An entire body of literature is dedicated to change management. This presentation will share advice, guidance, and lessons learned from a variety of customers in a range of industries who have made this transition. Learn how to get your ideas across to other people, no matter what project you’re proposing or who you’re proposing it to.

In the TC Dojo Open Session on 11 November 2013…

Some things can be driven from the bottom up and some from the top, but regardless of where it starts, moving to a single-sourcing environment requires buy-in by all those whose process is affected directly or indirectly. An entire body of literature is dedicated to change management.

This presentation will share advice, guidance, and lessons learned from a variety of customers in a range of industries who have made this transition. Learn how to get your ideas across to other people, no matter what project you’re proposing or who you’re proposing it to.

Watch the video and view the slides

Discovering the Hidden Treasure of Dynamic Product Information [On-line Event]

The information about your products or services should be at the front of the line leading the way for increased market share. In order to do this, the value of the information needs to be recognized by the top level executives. After this presentation, you will be able to show those in the C-Suite how a transformative adoption in product information can differentiate your company in the market place and provide breakthrough results in driving shareholder value.

In the TC Dojo Open Session on 14 October 2013…

The information about your products or services should be at the front of the line leading the way for increased market share. In order to do this, the value of the information needs to be recognized by the top level executives. After this presentation, you will be able to show those in the C-Suite how a transformative adoption in product information can differentiate your company in the market place and provide breakthrough results in driving shareholder value.

Watch the video and view the slides