Inclusive vs Exclusive Language and Corporate Culture

The U.S. General Services Administration (GSA.gov) website recently published an article about how they customized a Slack bot to gently correct people who use the word “guys”.

The GSA has a big job and a big audience and they wanted to make sure that the people writing content for that audience were aware of the language they were using. They didn’t want anyone to feel bad, but they wanted to answer to the question: “How do you nudge people to make better decisions with their language?”

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